The course contains 13 Lessons taking about
1 Hour 5 Minutes
Workplace violence is defined and risk factors and early warning signs are reviewed. This course discusses how to attempt to defuse a potentially dangerous situation, prevention strategies, staff education and workplace analysis in the medical office environment.
Lessons:
1 : Introduction to Workplace Violence (V13)
2 : What is Workplace Violence? (V13)
3 : The Scope of the Problem
4 : High Risk Areas (V13)
5 : Recognizing the Potential
6 : Risk Factors - Organizational (V13)
7 : Risk Factors - Individual (V13)
8 : Preventative Strategies (V13)
9 : Awareness Training (V13)
10 : Recognizing Escalating Behavior (V13)
11 : Diffusing Situations (V13)
12 : Alternative Dispute Resolution (V13)
13 : Employee Assistance Programs (V13)
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